How does the screen printing process work?

The screen printing process involves transferring ink onto a garment through a stencil or screen. The design is carefully applied layer by layer, resulting in vibrant and durable prints. For an overview about this print method, check our Screen Printing info page here.

What products can you screen print onto?

We can screen print onto a wide variety of garments and apparel, including but not limited to:

  • – T-Shirts
  • – Hoodies/Sweats
  • – Pants/Tracksuits
  • – Totes
  • – Work Wear
  • – Active Wear

What is your maximum print size for screen printing?

We offer a wide variety of board sizes to suit your artwork and designs. We make one set of screens for your job, so ultimately print sizes will be determined by the smallest size that makes up your order. To get a better idea of how large you can go, contact one of our team members and they’ll be able to assist you in sizing your artwork to work across multiple-sized garments.

Do you use plastisol or water-based inks?

Screen Printing is primarily done with two inks: plastisol and water-based. Each serves a different purpose and creates a different result.

What are plastisol inks?

Plastisol is a PVC-based ink which needs to reach a certain temperature in order to reach its cured state.


  • – Usually cheaper process than water-based and makes for cheaper prints
  • – Lasts longer
  • – Brighter, more vibrant colours
  • – Wide variety of specialty prints (puff, metallic, glitter, glow-in-the-dark, fluro, etc.)


  • – Noticeable by hand (you can feel the print, some prints may be thicker than others depending on the application; although we can use additives to create a soft hand feel, you will always slightly feel a plastisol print)

What are water-based inks?

Water-based ink is an ink that uses water as a solvent, meaning that once the water has been evaporated from the ink, it will reach its cured state.


  • – Softer hand (meaning the print is softer to the touch)


  • – Curing takes a lot longer than plastisol, therefore becoming more expensive
  • – Colours are never as vibrant
  • – Print durability is not as high and colours can become muted over time
  • – Not available on all garment types

What is direct to garment (DTG) printing?

DTG printing is a method where the design is directly printed onto the garment using specialised inkjet technology. It allows for high-quality prints with intricate details and is suitable for small batch or single-item orders. For an overview about this print method, check our DTG Printing info page here.

What are the differences between DTG printing and screen printing?

For an overview Screen Printing, click here. and for an overview about DTG Printing, click here.

DTG printing offers vibrant colours and is ideal for smaller orders, while screen printing is great for larger orders and offers excellent durability. DTG printing has no setup fees or minimum order quantities, while screen printing allows for a wide range of colours and is cost-effective for bulk production.

Which printing method is best suited for my needs?

The choice between DTG printing and screenprinting depends on various factors such as order quantity, design complexity, colour variations, and fabric type. For small orders or intricate designs, DTG printing is recommended. For larger orders with consistent designs, screen printing is more cost-effective.

What types of materials can you print on?

We can print on a wide range of materials, including cotton, polyester, blends, and performance fabrics. Please ensure that the fabric is suitable for the chosen printing method to achieve the best results

I have something unusual I want to print on. Are you able to screen print on it?

Speak to one of our team members and they will be able to advise you on which print method best suits your needs.

Can I provide my own artwork for printing?

Yes, you can and we require the artwork to be provided in a specific format. For instructions, click here to Prepare Your Artwork. If you are looking for artwork or designs, click here to learn How to Source Artwork.

Order and Payments

How do I place an order?

To place an order, you can visit our website and fill out our user friendly order form. Here you can list the desired items you want printed, specify quantities, sizes, and colours.

Alternatively, you can Book a Consultation with one of our team members who will assist you with your project and can walk you through samples in shop, discuss print methods, and other details

Wanting something one off without the hassle of filling out a form? Head over to our Design Lab and create your own custom tee.

What are the accepted payment methods?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the payment option that is most convenient for you.

Are there any set-up fees for my order?

Set-up fees may be applicable for certain orders, particularly for screenprinting projects that involve the preparation of screens and other specialised processes. The set-up fees, if any, will be communicated to you before finalising the order.

Is there a minimum order quantity requirement?

Yes, our minimum order quantity requirement depends on the specific product and printing method. For screen printing, minimum order is 25 items for the same design. However, for DTG printing, there is no minimum order quantity, making it suitable for small orders or even single items.

Can I make changes to my order?

We strive to start the production process as quickly as possible. However, if you need to make changes to your order, contact our customer support team immediately. We will do our best to accommodate your request, but please note that changes may not be possible once the production has begun

What is your refund or cancellation policy?

Our refund and cancellation policy varies depending on the circumstances. If you wish to cancel your order or request a refund, please reach out to our customer support team. We will assess the situation on a case-by-case basis and provide appropriate solutions to ensure customer satisfaction.

Shipping and Turnaround Time

How long does it take from order placement to production and shipping?

The turnaround time from order placement to production and shipping depends on the specific product, order quantity, and printing method. Typically, our production time ranges from X to Y business days. Once the production is complete, shipping times vary based on your location and the selected shipping method.

What are the shipping options available?

We offer various shipping options to accommodate different delivery needs. These options may include standard shipping, express shipping, and international shipping. We will assist you in choosing the best shipping method that suits your requirements.

How much does shipping cost?

The shipping cost depends on factors such as the destination, package weight, and shipping method chosen. During your job process, we will present the available shipping options along with their respective costs.

Do you offer international shipping?

Yes, we offer international shipping to many countries. However, please note that international shipping may incur additional fees and longer delivery times due to customs and import processes. The specific shipping options and costs will be provided during the job process.

Can I track my order once it's shipped?

Absolutely! Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and receive updates on its status. The tracking information will be provided to you via email or through our online tracking system.

What if my order is delayed or lost during shipping?

While rare, shipping delays or lost packages can occur. If you experience any issues with your shipment, please contact our customer support team. We will work closely with the shipping carrier to resolve the situation.

Quality and Durability

How durable are the prints?

Our prints are highly durable and designed to withstand regular wear and washing. We utilise high-quality inks and industry-standard techniques to ensure long-lasting prints that maintain their vibrant colours and sharpness even after multiple washes.

Will the colours fade or crack over time?

We take pride in our printing methods, which are known for their colourfastness and resistance to cracking. However, it's important to follow proper care instructions to maximise the lifespan of the prints. Washing your garments inside out, using mild detergents, and avoiding excessive heat during drying will help preserve the colour and integrity of the prints.

How should I care for garments with printed designs?

To maintain the quality of garments with printed designs, we recommend following these care instructions:

Wash inside out in cold water.

Use a mild detergent.

Avoid using bleach or harsh chemicals.

Tumble dry on low heat or air dry.

Do not iron directly on the printed design. Instead, iron on the reverse side or use a pressing cloth.

Can you guarantee colour accuracy?

While we strive to achieve colour accuracy in our prints, please note that variations in colour can occur due to factors such as screen calibration, fabric type, and printing technique. We make every effort to closely match the colours of your design, and our team of experts ensures that the prints meet our high standards of quality.

Are there any limitations to the complexity of designs you can print?

Our advanced printing technology allows us to handle a wide range of design complexities. We can accommodate intricate details, gradients, and multi-coloured designs. However, there may be some limitations for extremely fine details or designs with a high level of intricacy. Our experienced team will review your artwork and advise you if any adjustments are necessary to achieve the best results.


What file formats do you accept for artwork submission?

We accept various file formats for artwork submission, including but not limited to:

Vector formats: AI (Adobe Illustrator), EPS, PDF

Raster formats: PSD (Adobe Photoshop), TIFF, PNG, JPEG

Are there any specific design guidelines or requirements?

While we have some general design guidelines, such as maintaining a minimum resolution and providing the artwork in the correct colour mode, we encourage you to reach out to our design team or refer to our artwork submission guidelines for specific requirements. This will help ensure optimal print quality and accurate representation of your design.

Can I preview a mock-up of my design before printing?

Yes! We understand the importance of visualising your design before proceeding with production. Once you provide us with your artwork, our team can create a digital mock-up or a proof for your review. This allows you to see how your design will appear on the chosen garments, make any necessary adjustments, and ensure your satisfaction before printing.

Can I request a sample of the finished product before placing a larger order?

Yes, we offer the option to request a sample of the finished product before placing a larger order. Sampling allows you to evaluate the print quality, fabric feel, and overall product satisfaction. Please note that additional fees may apply for sample requests, and the production time for samples may differ from regular orders. Contact our team to discuss sample options and details.